The Importance of Sucession Plans
I have been a piss-poor blogger this month. I’ve been a poor guild leader, and you can guess how real life commitments have gone. To avoid the risk of being the officer who shared too much, I will just say it was unavoidable and unexpected. To those of you who sent kind messages to let me know I was missed, it was very touching and definitely brightened some bad days.
Despite my inadequacies as a leader this month, my guild has done well without me. They’ve killed a new boss, recruited new people, lost two members and gone on mostly as normal. Why have they done well without me? Don’t I spend my days writing about good leadership and how that has a positive impact on guilds? If I’m really all that good at what I do shouldn’t they have struggled in my absence?
They did well for two reasons.
- I have an amazingly strong and dedicated officer core
- While the event that took me away was unexpected, the possibility of such an event was foreseeable, so we had prepared for the possibility of my extended absence.
I returned to raiding two nights ago, and I’m slowly working my way back into the game and leadership of the guild. While I was away there were some things that popped up that and as I settle back into leadership I’ll have my hands full for a bit, but it dawned on me that if I hadn’t been able to return this guild would have kept on ticking without me.
In some ways that makes me a little sad, knowing that while I helped build it and create it, my guild is now it’s own entity and no longer requires me. On the other hand, I’m very proud. I’ve put in place a plan and gathered people who are so strong and believe in the goals of the guild that even without my help, it continues to thrive. I imagine this is a similar emotion to that of a parent watching their child move out into the world alone.
Okay Auz, touching moment, I’m glad you’re back ya know cause here I am reading what you’re writing, but what does all this mushy stuff with your guild have to do with me?
I’m glad you asked imaginary reader in my head. It has to do with you because it dawned on me, while I was sitting there contemplating the nature of my guild and the situation that pulled me away from it, how many unexpected things have happened to myself and the people I’ve been guilded with over the time the guild has existed. It dawned on me that the unexpected, happens often enough that you should be prepared.
In the business world, I was once employed by a brokerage company. It was there that I learned a great many of the tools I use today in my guild leading. One of the lessons I learned is that when a small business owner dies, the best indicator you can use to determine the future of the business they owned is “Did they leave a business succession plan?” I don’t know the statistics, but the ones I made up on the spot say that 90% of all small business whose owners did not plan out what should happen to the business when they die, fail shortly after the owners death.
Now death is one of those final things, and honestly there are more important things to plan in the event of your death than the future of your guild. (Like who gets your framed first issue of Nintendo Power) However, what if your main tank gets moved to night shift? What if you have to move to Wyoming (I still don’t have a reader from there so I’m pretty sure they don’t have the internet)? What if your recruitment officer has a baby and has to quit playing video games. (Yeah I know she should teach it to drool on the 2 key (chain heal) and be a resto shaman/hunter) Fortunately most things that would take someone away from the virtual world give you a small amount of time to plan for them, but I’m here to tell you from first hand experience that isn’t always the case.
The easiest solution to unexpected absences, is officer redundancy. Guilds all have commonalities that have to be accomplished that take effort outside of play time; recruitment, new member initiation, dispute resolution, in some cases loot distribution, any information tracking the guild requires, website or contact information maintenance. Regardless of how your leadership structure divides these responsibilities or what other responsibilities your guild leadership may have, it’s a good idea to make sure at least two of your officers are trained and able to handle any one responsibility.
A second tip is keep and eye out for leadership potential and develop it where you can. Earlier I mentioned I have two members who manage our WWS reports and auctioning off our raid goodies for cash. I also have another member who leads off night runs of ZA. These members have proven to me that they are responsible and willing to put time into our guild, and should I need to grab another officer they are a good starting point. My guild already trusts them and has found them dependable in their roles. These potential leaders a fertile crop from which the next generation of our guilds leaders may spawn and in allowing them room and culturing the leadership they have shown our guild also reaps the benefits of their existing leadership.
A third tip is establish your hierarchy. It’s ugly but the number one thing I’ve seen tear a guild’s leadership apart is the struggle for dominance. Leadership is established in two ways it is both bequeathed and earned. As a leader I may choose a new officer and place them in a position of authority and responsibility, but from there they have to earn the rest. They earn a guilds trust by proving dependable and reasonable. In a guild where the leadership struggles against itself it’s often because officers and leaders undermine each other in an attempt to garner more of the guild’s trust than the others. When one leader of a guild is removed, the balance that is already in place shifts as others take on new responsibilities to fill the void. By firmly establishing spheres on influence and trust between your officers and any potential new recruit to a leadership role you can help prevent this from happening.
While the need for a written plan of succession that appears in the business world does not appear in the virtual world, I encourage virtual leaders to take a moment and contemplate what would you like to happen to your guild if you weren’t there? And what would you do if another person you count on wasn’t there? By contemplating these things and even talking about them with your officers in advance you may be able to take the sting out of an unexpected event that might otherwise prove damaging to your guild.
I apologize for the unorganized nature of this post and lack of pictures (Sorry Matt). Much like leadership I am easing myself back into blogging and my other writing. Based on the results of the poll and my recent easing back into my former life, Tales from the Tabletop will become a feature of this blog rather than it’s own blog. Expect to see that begin to appear as a new feature soon.
September 9th, 2008 at 4:12 pm
Yay new post! Hope all is well and sane again, Auz.
September 9th, 2008 at 4:20 pm
Is a big honkin’ welcomes back!
September 9th, 2008 at 4:20 pm
I really felt like a failure as a leader when I first had to step down from my position. My situation was a case like you described where one officer wanted to be the most liked so people would easily agree with his decisions. There were not enough officers to prevent something like that from happening (just the 2 of us at that point) but that’s not what made me feel like a failure.
After I no longer actively led my former guild’s casters, they really lacked direction. They had followed my instructions without really understanding them or even remembering them from week to week, and I was a little bitter at the time and did not want to act like a leader after popular opinion suggested I should not be one. No one else had payed much attention to what I had done and learned how to lead them beyond asking mages to polymorph specific targets.
In my pre-TBC guild, we had a major breakdown right before the expansion where our guild leader stepped down from his position due to pressure from the other officers, and none of them had a plan to really replace him. They went a very long time without someone who could be the face of the leadership to the guild members, and the guild fell apart without anyone taking the reigns of the guild after the original GM left.
September 9th, 2008 at 5:27 pm
” but it dawned on me that if I hadn’t been able to return this guild would have kept on ticking without me.
In some ways that makes me a little sad, knowing that while I helped build it and create it, my guild is now it’s own entity and no longer requires me.”
I can definitely relate to this.
I used to be the main driving force when it came to raiding in my former guild. Then work caught up with me, so I prepared for having to cut down on WoW-time and things turned out great. But then when I again had some time and got back… I felt the sting of realizing I wasn’t needed any more, even though I was of course welcome back.
I guess this really goes to show how much a guild can be your baby.
It’s hard seeing them grow up and not need you any more…
September 9th, 2008 at 5:32 pm
Welcome back!!!
September 9th, 2008 at 6:18 pm
Auz!!!! I love you!
Welcome back.
September 9th, 2008 at 7:57 pm
Lol! good to have you … errr .. back.
Maybe people have told you this before… but you write about a video game as if you’re the president of a small nation state. I had to take a double take and remind myself you are writing about a … errr…. video game. Or is there something I’ve missed?
September 10th, 2008 at 8:57 am
Welcome back
You were missed! I hope everything is going well, and I’m glad you had a great, stable guild to return to.
September 10th, 2008 at 10:03 am
Welcome back. I was looking at my blog roll yesterday and thought “4 months since her last update!!!!! Hope everything is ok”. Anyways, welcome back and I always enjoy reading your blogs on guild leadership.
September 10th, 2008 at 10:04 am
Welcome back!
Much <3 and a tight hug.
We have missed you!
September 11th, 2008 at 10:48 am
Our guild now runs a team of Stewards rather than a specific GM and should be somewhat protected from the vaguries of life. We have a team of five who are, in effect, all officers with noone taking overall control.
Some are a little more driven than others and so direction is, to an extent, led by them but it’s a harmonious team - we all know each other in the squishy world and share a beer and movie regularly which really helps.
In most guilds it’s very clear who should be in leadership positions but it’s often less clear who shouldn’t and power-grabs that occur when a void forms at the top of any organisation online or not will rarely put the right person in charge… This can be avoided by planning and clear communication of what’s changing, why and when.
September 17th, 2008 at 9:00 am
[...] any. If you’re going to be a GM, you need to learn to share power. Auzara of ChickGM made a post on this very topic that gets to the very heart of the matter. If your guild is to have a chance of survival, more than [...]
September 17th, 2008 at 2:01 pm
Good read, and interesting to see my own strategy with the the guild I run mirrored here.
When I founded the Damnation Army, almost from the start I built into it a series of rules and regs posted on our website that would positively answer the hypothetical question… ‘If I were to step down or leave, would the Army still continue to function?’ Although I have no intention of putting this to the test, I did find that having so well-structured a guild accomplished two things.
1. It kept the guild membership manageable, and
2. It made sure that those who did join, were passionate about what we are about
As such, there has been very little guild drama, turnover is rare, and dedication runs fairly high, even some ten months after founding.
I cannot recommend this step strongly enough, and I suspect it will set your guild apart from 90% of the others.
September 20th, 2008 at 3:02 pm
Excellent post, It’s nice to see someone have a similar philosophy as myself.
I started my own guild because of the poor way I saw a lot of guilds managed. A few of them I was a part of so I got an up close an personal view as I watched the drama unfold I could not help but think that a lot of it could have been avoided if only the GM and officers handled things differently. Sure it’s just a game but if you handle the leadership role in a certain way you’ll make the majority of the people who are part of the guilds experience enjoyable.H
September 22nd, 2008 at 3:58 pm
I joined a moderately sized shortly after the release of classic. Over time I rose to be a council member. While to small to field 40 man raids on our own we were a very well respected guild with the reputation for being very competent players. We had been solicited by a large hard core raiding guild to join their core raid group and help them with raid progression. So we raided 5 nights a week and Saturdays. Then the “big” guild drove off their GM. The rest of their guild leadership had no one to take over and the guild tore itself apart in a matter of days.
So we expanded our guild so that we could handle 40 mans ourselves. We were making good progress, but many of our council members were not will to put in the time to grow the guild. Their solution was to absorb a smaller guild with an active leadership. The GM of the absorbed guild became a council member along with 3 other members. Within a few weeks they had begun to systematically undermine and back stab our original personnel. There was a massive battle which forced them out, along with half of our original raiders. The guild did not survive the introduction of BC.
I have not had the stomach for guild leadership since.
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